Last Updated: January 6, 2026
Welcome to ScaleMitra. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.
By accessing, browsing, or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms apply to all visitors, users, and others who access or use the website.
You may use our website for lawful purposes only and in accordance with these Terms. You agree not to:
If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
We strive to provide accurate product descriptions and specifications. However, we do not warrant that product descriptions, pricing, or other content on the website is accurate, complete, reliable, current, or error-free.
Our contract manufacturing, white-label, and private-label services are subject to separate written agreements. These Terms supplement but do not replace any specific contractual agreements between you and ScaleMitra.
All content on this website, including text, graphics, logos, images, videos, and software, is the property of ScaleMitra or its licensors and is protected by Indian and international copyright, trademark, and other intellectual property laws.
ScaleMitra and its logo are trademarks of ScaleMitra. Other trademarks, product names, and company names mentioned on this website are the property of their respective owners.
We grant you a limited, non-exclusive, non-transferable license to access and use the website for personal or internal business purposes, subject to these Terms.
ScaleMitra maintains GMP (Good Manufacturing Practice) certification and FSSAI (Food Safety and Standards Authority of India) approval. We are committed to maintaining the highest quality standards in all our manufacturing processes.
While we ensure our products comply with applicable Indian regulations, customers are responsible for ensuring compliance with regulations in their target markets for products manufactured under their brand.
All orders are subject to acceptance by ScaleMitra. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or concerns about fraudulent activity.
Minimum order quantities (MOQ) apply to our manufacturing services and will be specified in quotations and agreements.
We warrant that our products will conform to specifications agreed upon in writing. Specific warranty terms will be included in individual agreements.
THE WEBSITE AND ALL CONTENT ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SCALEMITRA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
You agree to indemnify, defend, and hold harmless ScaleMitra and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from your use of the website or services, or your violation of these Terms.
Any confidential information shared between parties during business discussions or transactions shall be protected according to confidentiality agreements or as outlined in separate contracts.
Customers engaging in export activities must ensure compliance with all applicable export and import regulations. ScaleMitra will provide necessary documentation but is not responsible for regulatory compliance in destination countries.
We reserve the right to terminate or suspend your access to the website immediately, without prior notice or liability, for any reason, including breach of these Terms.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the website. Your continued use of the website after changes constitutes acceptance of the modified Terms.
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or use of the website shall be subject to the exclusive jurisdiction of the courts in Surat, Gujarat, India.
Any disputes arising from or relating to these Terms or our services shall first be attempted to be resolved through good faith negotiations. If negotiations fail, disputes may be resolved through arbitration in accordance with Indian arbitration laws.
ScaleMitra shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, or government regulations.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
These Terms, together with our Privacy Policy and any specific agreements, constitute the entire agreement between you and ScaleMitra regarding the use of the website and supersede all prior agreements.
If you have any questions about these Terms, please contact us at:
ScaleMitra
Surat, Gujarat, India
Email: info@scalemitra.com
Phone: +91 XXX XXX XXXX
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
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